Legal — Terms, Guarantees & Complaints
This page sets out Pravelixo's legal information, Australian Consumer Law rights, refund and dispute procedures, and how to contact our complaints officer.
Business identity
- Trading name: Pravelixo
- ABN: 57 489 302 150
- Registered office: 58 Hargreaves Street, Southbank VIC 3006
- Phone: +61478930215
- Email: Pravelixo@gmail.com
- Service area: Australia (mobile and workshop services)
Scope of services
Pravelixo provides auto repair, diagnostics, brake repair, wheel alignment and auto-electrical work. Estimates are provided and accepted work is subject to parts availability and scheduling.
Australian Consumer Law (ACL) — Your rights
Under the Australian Consumer Law, consumers have guarantees relating to acceptable quality, fitness for purpose and repairs. These guarantees cannot be excluded, restricted or modified.
Where a service fails to meet a consumer guarantee, you may be entitled to remedies including re-supply, compensation for damages and in some cases a refund.
For more information, see the ACCC at accc.gov.au.
Refunds, Repairs & Pricing
Refunds and remedies follow ACL. If a service is not provided with due care and skill, we will offer to remedy the service within a reasonable timeframe. If remedy is not possible, a refund may be offered for the affected part of the service.
Estimates are provided; final invoices reflect work completed and parts supplied. We may charge for diagnostic time if the customer elects not to proceed after diagnosis.
Complaints & Dispute Resolution
If you are dissatisfied, please contact us promptly. Our internal complaints process aims to respond within 7 business days and resolve issues within 30 days where practicable.
- Contact our service team: Pravelixo@gmail.com or call +61478930215
- If unresolved, escalate to our Complaints Officer (details below).
- For unresolved ACL matters you may contact consumer affairs in your state or the ACCC.
Governing law: This agreement is governed by the laws of Victoria, Australia.
Key legal terms — quick reference
External resources
Submit a complaint or legal notice
What happens next
Our Complaints Officer will review your submission and contact you to discuss resolution steps. Escalation to external bodies will be advised if required.
