Privacy Policy

This Privacy Policy explains how Pravelixo handles personal information in Australia in connection with our automotive services. We aim to manage information carefully and transparently. References to “we”, “our”, or “us” are to Pravelixo. By engaging our services or visiting our website, you acknowledge this Policy. If you have any questions, please contact us using the details on the contacts page.

What we collect: We may collect contact details (such as name, phone number, and email), vehicle identifiers (registration, make, model, year, VIN), service history, and technical data relevant to diagnostics and repair. When you visit our website, standard analytics may record device and browser details, pages viewed, and approximate location inferred from IP. If you communicate with us, we may keep correspondence for reference and to improve service quality.

How we use information: We use personal information to provide and manage bookings, perform diagnostics and repairs, source parts, process payments, communicate updates, and maintain records required for compliance. We may use aggregated analytics to understand service demand patterns and enhance user experience. With your consent, we may send updates about opening hours, safety advisories, or changes to services. You can opt out of marketing messages at any time using the instructions provided in communications.

Disclosure: We may share information with selected suppliers and logistics providers to obtain parts or coordinate deliveries; with payment processors to complete transactions; with technology vendors who host our systems; and with advisors where reasonably necessary for compliance or business administration. If required by law, court, or regulator, we may disclose information to the relevant authority. We do not sell personal information.

Storage and security: We implement administrative and technical measures designed to safeguard information against accidental loss, misuse, or unauthorised access. These measures may include access controls, encryption in transit where appropriate, and audit practices. Despite these efforts, *** method can be completely free of risk; we review our safeguards periodically and adjust as systems evolve.

Access and correction: You may request access to personal information we hold about you, subject to legal exceptions. If details are inaccurate or incomplete, you may request correction. We will respond within a reasonable period. To make a request, please contact us using the details on the contacts page and provide enough information to verify your identity.

Data retention: We retain records for the period needed to fulfil the purposes set out in this Policy, and for any additional period required or permitted by Australian law, including for warranty records, tax requirements, and dispute resolution. When information is *** longer required, we will take reasonable steps to delete or de-identify it.

Cookies and analytics: Our website may use cookies and similar technologies to support core functionality, preferences, and analytics. You can manage preferences through your browser settings. Disabling certain cookies may affect site features. For details, please refer to any notices displayed on the site and contact us if clarification is required.

International transfers: Service providers may operate infrastructure outside Australia. Where information is transferred internationally, we take steps intended to protect it in accordance with applicable law and this Policy, including contractual safeguards with our providers where appropriate.

Third-party links and content: Our website may reference third-party resources for general information. Those resources operate under their own policies. We encourage you to review the relevant privacy terms before engaging with external services.

Children: Our services are directed to adults who manage vehicles and related accounts. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and address the matter.

Updates to this Policy: We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. The updated version will be published on this page with a revised effective date. Continued use of our services after an update indicates acknowledgment of the changes.

Contact: For privacy requests or questions, please reach us via the contacts page, phone +61478930215, or email Pravelixo@gmail.com. Our address is 58 Hargreaves Street, Southbank VIC 3006, Australia.